Saturday, October 18, 2014

Book Train Ticket without IRCTC registration on Phone Via IVRS on 139

In view of improving service railway has introduce a new method of booking ticket using IVRS . here customer need not to have techi friendly neither he needs any IRCTC registration or username.
But this service will not available between  8am -12pm and 11:30pm to 12:30am .This service will be assisted by dedicated customer care agent

The customer can book rail tickets on a Call using the Credit/ Debit Card. The process of booking is as follows
1) The customer calls our 24*7 helpline number-139
2) IVR offers various service options
3) Customer presses menu button 5 on the phone
4) The call is directed towards an agent
5) The agent retrieves the passenger and journey details information.
6) Post details confirmation, the agent transfers the call to PCIDSS certified IVR wherein the
 customer punches in the Credit/ Debit Card number, CVV Number, Expiry Date and OTP.
On successful transaction, the agent confirms the booked ticket information to the customer.
Ticket is delivered on customer's E-mail ID.